Frequently Asked Questions

What is this platform?

A service marketplace + business directory connecting customers with verified local vendors.

Is it free to sign up?

Yes, customer accounts are free. Vendors can start on a free plan and upgrade for more features.

How do I book a service?

Find a service, pick a date and time, fill in your details, and pay securely. The vendor will confirm shortly.

Can I cancel a booking?

Yes — go to My Bookings → select booking → Cancel. Cancellation terms vary by vendor.

How do reminders work?

You'll receive email reminders 24 hours before the scheduled service.

Which payment methods are accepted?

Credit/Debit cards via Stripe, plus offline payment (cash/bank transfer) where supported.

When am I charged?

At the time of booking. Refunds are processed back to the original method.

How do I become a vendor?

Click Register → "I want to sell services" → fill in your business name. After verification you can list services.

How are payouts processed?

Earnings accrue after each completed booking. You can request payouts from your Vendor Portal → Payouts.

What is the commission rate?

Default is 10%; varies by plan. See your Billing page for current rate.

How do I reset my password?

Click "Forgot password" on the login page. We'll email you a reset link.

Can I delete my account?

Yes — contact support and we'll process deletion within 30 days, subject to data retention requirements.